design that reflects you

L9 VOICE CMS includes all essential tools for managing your website.  Standard features include:

Content & Pages

• Build unlimited pages and blog posts with easy formatting and scheduling

• Preview updates before publishing and track version history

• Add FAQs to keep members informed

Alerts, Media & Promotions

• Create eye-catching banners, ads, and promotions in minutes with animated options

• Embed videos and reusable content blocks effortlessly

• Design responsive layouts and comparison charts that engage members

• Post and schedule alerts and notifications

SEO & URLs

• Optimize page titles, URLs, metadata, and sitemap for search engines automatically

• Control indexing and prevent broken links with smart redirects

• Use friendly URLs for marketing campaigns

Rates & Financial Tools

• Manage rates with live previews and maintain a full archive for transparency

• Allow members and customers to sign up for rate change alerts

Admin & Security

• Add unlimited admins with flexible access control

• Protect logins with strong passwords and two-factor authentication

• Track all activity in audit logs and stay secure with regular vulnerability scans

Yes! Every website project begins with a custom style guide tailored to your credit union's brand - who you are and who you want to become. The guide captures your fonts, colors, image styles, and other design elements, and serves as the blueprint for the website we create, ensuring your site reflects your unique identity.

Yes! With VOICE, you have full access to update content, rates, banners, and header/footer elements - even custom code, CSS, and scripts. If you ever want extra help, your dedicated project manager is just a call or email away. No tickets, no complicated systems, and no getting lost in a maze - just simple, straightforward control.

Yes! In fact, we might be the best in the industry at integrations. We routinely connect online banking logins, location/map APIs, rates feeds, chat tools, marketing platforms, and tracking scripts - and our engineers thrive on challenges. Whatever tool you need, we can make it work seamlessly with your website.

Yes! VOICE includes a built-in AI copywriting assistant called AI Write, which uses your brand information and voice as part of its prompt to help your team draft, refine, and optimize content faster - and more consistently.

We also offer optional AI-powered website add-ons through our 3 Spark product line, including:

• Melodi - AI chat for member engagement
• Harmoni - Intelligent website search
• Symphoni - On-site website assistant

These tools are designed to enhance the member experience while giving your team practical, secure ways to use AI - without adding complexity.  They're also multi-lingual, capable of translating or conversing in 10+ languages, so you can reach all of your members effectively.

Yes! VOICE comes with everything you need to power your website, but we also offer advanced tools to help you take it to the next level. These include:

• Personalization - tailor content for different members

• Calculators, forms, and polls - engage and capture member input

• Location-specific content, alerts, and footnotes - provide relevant info where it matters most

Plus, our Spark AI products - Melodi, Harmoni, and Symphoni - are available as optional add-ons to enhance the member experience even further.

Yes! Every site we build is thoughtfully structured with an AI and SEO-centered content strategy. We use clean site architecture, schema markup, and well-optimized metadata to help search engines and AI-powered search tools clearly understand and surface your content. The result is a website that's built to perform today and stay discoverable as search continues to evolve.

Yes. Security is a top priority for us. That's one of the reasons we built VOICE from the ground up instead of using an open-source CMS like WordPress. We can fully vouch for its security. VOICE includes built-in multi-factor authentication to keep unwanted visitors out, and we perform routine vulnerability and penetration testing to stay ahead of evolving threats. Combined with regular updates, security patches, and secure hosting, your website is designed to meet the high standards credit unions require - so you can focus on serving your members with confidence.

Yes! VOICE is built with clean, efficient code and automatic image optimization to keep page load speeds fast. We test performance throughout development and at launch to catch and fix any issues. While some third-party tools can impact speed, we'll identify them upfront and explain exactly how they may affect your site - so you're never left guessing.

Absolutely. Every VOICE website is designed to meet or exceed WCAG accessibility standards, so all members, including those with disabilities, can navigate and use your site. Accessibility is built in from the very start: we check color contrast and font sizes during the style guide stage, and continue testing throughout development to catch any issues.

Because some accessibility problems arise from content mistakes, we also provide training to help your team avoid them. Before your website goes live, you'll receive a comprehensive accessibility report showing a clean bill of health. Third-party tools or older PDFs may surface in the report, but you'll know exactly what the issues are and we'll help you address them.

We're flexible and can work with a variety of hosting solutions, but we do have our favorites. We'll recommend a provider that checks all the boxes - security, reliability, and support - so your site is hosted with the same level of care and attention we give our clients every day.

A typical website redesign project takes about 5-7 months from kickoff to launch. This timeline allows for thoughtful strategy, design, development, testing, and collaboration, so your site is done right, not rushed.

Yes!  We'll help you point your domain at your new website when it's ready to go live.

Yes! We're known for lightning-fast response times and exceptional support. Your VOICE license includes all upgrades and security patches for the CMS and any add-ons you choose, so your website stays secure, up-to-date, and running smoothly - without extra hassle.

• Greylock Federal Credit Union
• Chartway Credit Union
• America's Credit Union
• Lookout Credit Union
• Heritage Family Credit Union
• APG Federal Credit Union
• Knoxville TVA Employees Credit Union
• Granite State Credit Union
• Hanscom Federal Credit Union
• SCU Credit Union
• Citizens Equity First Credit Union
• LGE Community Credit Union
• Democracy Federal Credit Union
• Essential Federal Credit Union
• Gain Federal Credit Union
• Royal Palm Coast Realtors Association

and many more across the country...

No. VOICE is our custom-built CMS, designed specifically for credit unions. Because it's purpose-built, not open-source, it's more secure by design, easier for non-technical teams to use, and fully customizable without plugins or workarounds.

VOICE is scalable, flexible, and built and maintained in the USA since day one. That means when you need something to work for your credit union, the answer is never "we can't do that" - it's "let's build it."